Returns & Exchange Policy

As bridal and occasion wear products undergo strict quality checks before dispatch and are inspected during delivery, we maintain a limited return policy.

No Return Policy

• Products once accepted and OTP shared cannot be returned.
• Trial of garments is not permitted before acceptance.
• Returns are not accepted for size issues, color variation due to screen settings, change of mind, or personal preferences after delivery acceptance.

Damaged or Incorrect Product

In the rare event that you receive:

• A damaged product
• A manufacturing defect
• An incorrect item

Please notify us within 24 hours of delivery with:

• Order number
• Product photographs
• Clear description of the issue

Our team will review the request and provide an appropriate resolution.

Exchange Eligibility

Exchange requests may be considered only if:

• The wrong product was delivered.
• A verified manufacturing defect is found.
• The item remains unused, unwashed, and in its original condition with tags and packaging intact.

Non-Exchangeable Products

The following items are not eligible for exchange:

• Customized or altered garments
• Made-to-order bridal outfits
• Sale, discounted, or promotional products
• Products accepted after OTP verification